Sumita says, “Using social media to market a brand can be tricky, and it only gets more complicated when social CRMenters the picture. Once a social media presence has been established, there’s a good chance that customers will start using it as a way to reach out with their problems, questions, or concerns.

Before long, the social media channels that were meant to market and brand your company turn into a platform for social CRM”.

When to Separate Social Media Marketing from Social CRM

Tweak Your Biz
Sharing is caring