‘PayPal’s David Marcus Has A Plan—And It’s So Money 3.0’ – ‘ReadWrite’
The latest post on ‘ReadWrite’ is titled “PayPal’s David Marcus Has A Plan—And It’s So Money 3.0”.
Owen Thomas says, “In one salty word, PayPal president David Marcus summed up how he’s changing a company whose reputation for innovation and customer service had taken a dive before he took over.
Executives who say they don’t have time to respond to customers on social media?
“It’s bullshit,” Marcus told me on stage at our latest ReadWriteMix event in San Francisco on Tuesday evening. “If you lead a company, you’re the master of your calendar. You need to know what’s important and what’s not. For me, my customers are my number one priority and that’s it. If someone has an issue, no matter who you are or how big or small you are, it’s our mission to solve it for them. And I’m fanatical about this.”
Indeed, you just have to check Marcus’s Twitter stream to see him in action: Plainspoken, forthright, and funny, he’s the same on social media as he is on stage or in a private chat“.
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