Michael Newman’s latest ‘e-Wealth Daily’ article is titled “You Won’t Get What You Don’t Ask for”. [‘e-Wealth Daily’ Article]


Michael Newman’s latest ‘e-Wealth Daily’ article:

You Won’t Get What You Don’t Ask for

Sometimes when you speak up, it can lead to all kinds of savings.

You see, just because a price tag says a certain number, it doesn’t mean that that’s the price that you should necessarily have to pay for it. After all, there are a number of different factors that can detract from an item’s value. Basically, a price tag suggests the price based on the item/product/service’s optimal performance. So, if it doesn’t perform like it’s supposed to, why should you have to pick up the difference?

Last weekend I took a spur-of-the-moment trip down to Chicago. When I arrived, I had no idea where I would be staying, and surely didn’t want to pay an absurd amount for my accommodations. After calling a number of hotels, I was able to find one for what I considered to be a reasonable price — $180 for the night, located right in the heart of the city.

After checking in Saturday afternoon, I went out and took in the city and went to some appointments. Anyways, when I returned to the hotel at roughly 11 pm that night, I was surprised to find the small lobby completely immersed in water. After wading through the lobby and climbing up a few flights of stairs, I was back at my room. However, I really had to struggle to get the door closed, and noticed that there happened to be a big red stain on the carpet. Rather unimpressed, I climbed into bed and decided that there was no way I’d be paying the requested $180 rate for this room.

The next morning, I went down to the lobby (which was now nice and dry) to negotiate a better deal for my room based on the problems I’d encountered. At first, the concierge offered me a $50 savings. Sure, it was a nice gesture, but it didn’t come close to making up for the level of dissatisfaction I’d had with my room. Explaining the stain on my floor and the fact my door barely closed, she decided to make another offer. This time, she told me she would be happy to lift $100 from the cost of the room.

Without having to do much coaxing, the concierge had dropped more than 50% of the rate for the room. So, I started thinking I might be able to push for a further reduction. I told her that her offer was quite impressive; however, I didn’t feel that it was quite enough. I then suggested that the price I would feel comfortable paying was $30 for the night — a savings of $150. I told her about how the stay was uncomfortable and tried to relate to her on a human level. When it was all said and done, she agreed to give me $150 off the room, meaning I only had to pay $30 for a room regularly priced at $180.

You see, by speaking up and offering my honest opinion of what the service was worth, I was able to convince the vendor that a lower price was in order. Now sure, had my door closed properly, the room had been stain-free, and the lobby hadn’t flooded, I would’ve had no problem paying the $180. In fact, I would’ve thought it was a steal of a deal considering the location of the hotel based on competitors’ rates and availability. However, the problems I encountered lowered the value of the hotel, so I spoke up and made sure I paid a fair price for the service. In most cases, businesses are willing to comply when a customer has a reasonable issue.

e-Wealth Daily

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The e-Wealth Daily Bulletin brings you daily tips, advice and breaking news related to home businesses, small businesses and internet marketing. Our team of experts gives you the information you need to take your business pursuits to the most profitable level. Founded by Adrian Newman in 2003, the e-Wealth Daily Bulletin and www.ewealthdaily.com are a division of Lombardi Publishing with online newsletters reaching over 100,000 subscribers each month.

* IMNewsWatch would like to thank e-Wealth Daily for granting permission to reprint this article.

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