Social Media has become the face of every brand nowadays. It is extensively used by the organizations to reach people, promote their products and services, and receive feedback. According to a Clutch report, 21% brands use social media listening to improve customer service and 21% use it to reach new customers. Here are more findings from the report: 49% businesses plan to invest more in marketing and advertising 29% plan to ramp up social media 52% focus on local searches to reach out local customers. Click here to access Clutch’s report.  [...]