A new report published Acquia Inc. reveals some useful trends and feelings about the customer experience (CX).

Here are the major findings. For complete details you can download the report.

  • 87% of marketers stated that they deliver engaging customer experiences
  • 50% consumers say brands don’t meet their expectations
  • Two-thirds of customers could not recall when a brand exceeded expectations
  • 62% marketers plan to spend more on marketing technology in 2019.

Closing the CX Gap: Customer Experience Trends Report

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