87% marketers deliver engaging customer experiences [Report]
A new report published Acquia Inc. reveals some useful trends and feelings about the customer experience (CX).
Here are the major findings. For complete details you can download the report.
- 87% of marketers stated that they deliver engaging customer experiences
- 50% consumers say brands don’t meet their expectations
- Two-thirds of customers could not recall when a brand exceeded expectations
- 62% marketers plan to spend more on marketing technology in 2019.
Closing the CX Gap: Customer Experience Trends Report
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