HubSpot has published a free ebook titled “Free ebook: How to optimize your customer satisfaction and retention”. This ebook is aimed at helping businesses build effective customer experiences.

Contents of the ebook

  • What makes customers become loyal and how to achieve loyalty for your brand
  • How to provide an effortless experience for your customers across all channels
  • How to build trust with your customers: giving them reason to stick with you
  • How to provide exceptional customer service and use feedback for improvement
  • How to reduce the need for context-switching along a customer’s journey to support
  • How to solve for your customer’s problems before they even happen

‘How to optimize your customer satisfaction and retention’ ebook

HubSpot

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