Social Media has become the face of every brand nowadays. It is extensively used by the organizations to reach people, promote their products and services, and receive feedback.

According to a Clutch report, 21% brands use social media listening to improve customer service and 21% use it to reach new customers.

Here are more findings from the report:

  • 49% businesses plan to invest more in marketing and advertising
  • 29% plan to ramp up social media
  • 52% focus on local searches to reach out local customers.

Click here to access Clutch’s report.

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