Ginny Marvin says, “Last month, we reported that Google would be shutting down Google Trusted Stores, its six-year-old ratings and certification program, and replacing it with Google Customer Reviews. That time has come. Google announced the transition in a blog post Monday.

About Google Customer Reviews

The new, leaner program picks up the seller ratings piece of the Google Trusted Stores program only. It is available through Google Merchant Center, the hub for advertisers’ product feeds used to power shopping ads.

The Google Customer Reviews program solicits and collects ratings and feedback from customers through Google surveys on behalf of advertisers. Advertisers place the code that triggers a survey opt-in after a customer completes a transaction. The surveys are emailed to customers with questions about the shopping experience. Those reviews will count toward a merchant’s seller rating, aggregated ratings across a number of review sources”.

Google Customer Reviews launches, replacing Google Trusted Stores program

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